Service & Refund Agreement

13.09.2026

These terms cover use, cancellation and refunds for digital services purchased from SOFMIRA BULUT - Ramazan Erzurum. Consumer transactions and purchases for business or professional purposes are assessed under the rules applicable to each.

Order and use

The selected package, resource limits, term, renewal price and agreed extras define the order. Opening a support request for website development, server management or email consultancy does not create a paid order; the work and any price must be separately agreed. Use must be lawful and within the agreed resource limits. Unauthorized access, attacks, phishing, malware distribution and unlawful bulk messaging are not permitted. Customers should protect credentials and report suspected misuse. This does not remove the provider's own security or performance obligations. Protective measures must be proportionate to the incident.

Consumer withdrawal

For a service contract not covered by a statutory exception, a consumer may withdraw within 14 days of conclusion without giving a reason or paying a penalty. Send a clear notice to info@sofmira.com, through the customer support system, or in writing to the postal address above. Sending within the deadline is sufficient; technical approval is not required. Lack of panel access does not remove the other notification methods. Statutory extended periods apply if required withdrawal information was not properly provided. Withdrawal is distinct from a commercial money-back guarantee.

Digital-service exceptions

The Turkish Distance Contracts Regulation contains exceptions for services performed instantly electronically, intangible goods delivered instantly and services started with consumer approval before the withdrawal period ends. They apply only where the particular transaction meets the legal conditions. Calling an order hosting, a server, a licence or custom work, opening an account, taking payment or incurring supplier costs does not by itself remove all refund rights. Where approval to start early is required, the provider must obtain and prove it. Reading this page does not give that approval.

Domain and licence transactions may be technically irreversible at the upstream provider. An upstream refusal to refund does not automatically remove the consumer's statutory rights against SOFMIRA. Any exception applied must be explained by reference to the actual transaction.

Refunds

For a valid statutory withdrawal from a service contract, payments received are refunded within 14 days of receipt of the notice, using a method appropriate to the original payment instrument, in one payment and without cost to the consumer. No commission or provider cost is deducted from that refund, and conversion to account credit is not compulsory. A refund due to termination or price reduction for defective service is made immediately. Bank posting times do not remove the provider's legal obligations.

Defective service

Subject to statutory conditions, consumers may choose re-performance, free repair of the resulting work, a proportionate price reduction or termination. Technical investigation cannot limit the choice to repair or reinstalling. Statutory limits, including disproportionate difficulty, remain applicable. The provider bears the costs of fulfilling the selected remedy; the right to claim damages is preserved.

Renewal, cancellation and backups

Not renewing, cancelling an ongoing service and statutory withdrawal are distinct. Settlement follows the applicable order and mandatory law. These terms add no cancellation penalty or automatic-charge authorization. An included backup or restore right cannot be removed by a general exclusion. See the Backup Agreement (Turkish) and Delivery Conditions (Turkish).

Example withdrawal notice

“To SOFMIRA BULUT - Ramazan Erzurum: I withdraw from service contract [order/service reference], concluded on [date]. Name, contact address and notification date.” This example is optional. Do not send passwords, payment-card information or unnecessary identity documents.

Complaints and existing rights

Support or email may be used for requests. Contacting support is not a prerequisite for applying to the competent consumer arbitration committee or consumer court. Jurisdiction, monetary limits and any applicable mandatory mediation follow current law. Mandatory law and valid contract terms also govern non-consumer transactions.

This update does not change the price, term, resources or acquired rights of previous orders and cannot retroactively impose less favourable conditions on them. Mandatory law and any more favourable rights already granted to the customer remain preserved.